This Privacy Policy explains how Juan Casino collects, uses, stores, and protects the personal information of players registered in the Philippines. By using our platform, you agree to the practices described here. We are committed to handling your data responsibly and in line with applicable Philippine data privacy laws.
When you register and use Juan Casino, we collect personal information that is necessary to operate your account and comply with regulatory requirements. This includes your full legal name, date of birth, email address, mobile number, and government-issued ID details submitted during verification. We also collect transactional data such as deposit amounts, withdrawal requests, game history, and payment method details. Technical data — including your IP address, device type, browser version, and session timestamps — is automatically recorded when you access the platform. All information collected is used solely for the purposes described in this policy and is not sold to third parties.
Your personal data is used to create and manage your Juan Casino account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by applicable regulations. We use your contact details to send account-related notifications such as transaction confirmations, security alerts, and updates to our terms or policies. Game and session data helps us monitor for irregular activity, maintain platform integrity, and improve the overall player experience. Where you have opted in, we may use your contact information to send promotional communications about offers available on the platform. You may withdraw consent for marketing communications at any time by contacting our support team.
Juan Casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — strictly under confidentiality agreements. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required by law or to protect the rights and safety of our players and the platform. Any third party that receives your data is contractually obligated to handle it securely and only for the specific purpose for which it was shared.
Your personal information is stored on secure servers with access restricted to authorised personnel only. Juan Casino uses industry-standard security measures including encryption, firewalls, and secure access controls to protect your data from unauthorised access, alteration, or disclosure. Account passwords are stored in hashed form and are never accessible in plain text by any staff member. While we take all reasonable precautions to safeguard your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and keep your login credentials confidential. If you suspect any unauthorised access to your account, please notify us immediately.
Juan Casino uses cookies and similar technologies to maintain your session, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most useful to players and where improvements can be made. You can manage non-essential cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to track your activity on third-party websites.
As a player in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal information. These rights include the right to be informed about how your data is processed, the right to access a copy of the personal data we hold about you, and the right to correct inaccurate or incomplete information. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and gaming regulations. Transaction records and identity verification documents may be retained for a minimum period to comply with anti-money laundering and regulatory reporting obligations. Once the applicable retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. If you have questions about how long specific categories of data are kept, you may contact our support team for clarification.
Juan Casino is strictly an adults-only platform and is not intended for use by individuals under the age of 21. We do not knowingly collect personal information from minors. If we become aware that a registered account belongs to a person under the legal age, that account will be suspended immediately and any associated funds will be handled in accordance with our terms and applicable regulations. Parents and guardians are encouraged to use parental control tools to prevent underage access to online gaming platforms. If you believe a minor has registered on our platform, please contact us immediately so we can take appropriate action.
Juan Casino reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or applicable Philippine laws. When material changes are made, the revised policy will be published on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your personal information. Continued use of the platform after any changes have been posted constitutes your acceptance of the updated policy. If you do not agree with the revised terms, you should discontinue use of the platform and contact support to close your account.
For questions about this policy, visit our FAQ page or review our Terms and Conditions.
Juan Casino is built for Filipino players who value both great gaming and peace of mind. Register today and enjoy a secure, mobile-first experience — all in Philippine pesos.